Our Expertise
Professional Takeover and Maintenance of Existing Systems
We understand that many organizations have well-functioning systems but lack specialized teams for maintenance. We are ready to take responsibility for your systems and provide comprehensive maintenance services.
System Assessment & Takeover
Assess existing systems, understand structure and operations, create documentation and maintenance plans.
Appropriate SLA Definition
Collaborate to define service level agreements suitable for your business needs and budget.
Proactive Maintenance
Regular system checks, prevent issues before they occur, and maintain system stability.
Security Updates
Monitor and install security patches, close vulnerabilities, and maintain system security.
Data Backup & Recovery
Manage regular data backups, test recovery procedures, and prepare emergency plans.
Transparent Monthly Reports
Provide maintenance reports, system performance statistics, and improvement recommendations every month.
Our Process
System Takeover and Maintenance Process
We use standardized processes for taking over existing systems and providing comprehensive maintenance services.
Assess Existing System
Study and evaluate existing systems, understand structure, technology, and operations.
Define SLA and Maintenance Plan
Collaborate to define service level agreements, create maintenance plans, and establish procedures.
System Handover and Begin Maintenance
Officially take over systems, begin monitoring and maintenance according to the defined plan.
Report and Continuously Improve
Provide monthly maintenance reports and continuously improve services.
FAQ
Frequently Asked Questions
Yes, we can take over and maintain existing systems regardless of who developed them, after an initial assessment and understanding period.
SLA (Service Level Agreement) defines response times, availability, and service standards. We collaborate with you to determine appropriate levels based on your needs and budget.
Reports include system performance statistics, maintenance activities performed, issues found and resolved, improvement recommendations, and next month's plans.
Response times depend on the selected package: Basic (8 hours), Standard (4 hours), Premium (1 hour). High-impact issues receive highest priority handling.